Privacy Policy

Collies With Yen Sdn Bhd Last updated: 25th April 2026

1. Who We Are

This privacy policy explains how Collies With Yen Sdn Bhd ("we," "us," or "our") collects, uses, and protects your personal information when you visit collieswithyen.com or interact with us through our online services.

As a Malaysian-registered company, we comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia in our handling of personal information.

If you have questions about this policy or your data, contact us at claire@collieswithyen.com.

2. Information We Collect

Information you provide directly

Contact form submissions: Your name, email address, and the content of your message when you reach out to us.
Purchase information: When you make a purchase, we collect your name, email address, billing address, and payment details. Payment processing is handled by PayPal. We do not store your full credit card number on our servers.
Account information: If you create an account to access a course, program, or member area, we collect the username, email address, and password you set up.

Information collected automatically

Analytics data: We use cookies and similar technologies (including Google Analytics) to collect information about how you use our website. This may include your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
Cookies: Small text files placed on your device that help us understand site usage, remember your preferences, and improve your experience. See Section 7 for more detail on cookies.

3. How We Use Your Information

We use the personal information we collect to:

Process and fulfil your orders, including delivering courses and digital products you have purchased.
Respond to your enquiries, support requests, and communications.
Send you transactional emails (such as order confirmations and course access details).
Send marketing emails and newsletters where you have opted in, with the option to unsubscribe at any time.
Improve our website, products, and customer experience.
Comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal information include:

Consent: Where you have actively opted in (for example, signing up to our email list).
Contract: Where processing is necessary to deliver a product or service you have purchased.
Legitimate interests: Where we have a legitimate business interest, such as improving our website or preventing fraud, that does not override your rights.
Legal obligation: Where we are required to process your data to comply with the law.

5. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

Payment processors (such as PayPal) to handle transactions securely.
Course delivery platforms that host and deliver our digital products.
Email marketing platforms that help us send newsletters and updates.
Website and analytics providers (such as Wix and Google Analytics).
Legal and professional advisors where necessary.

We require all third parties to handle your data in line with data protection law and only for the purposes we engage them for.

6. Affiliates, Partners, and Co-Branded Offers

From time to time, we may collaborate with other businesses, trainers, or brands on joint offers, bundled products, affiliate promotions, or co-branded content. Where this happens, the privacy practices of the partner business may also apply to information you provide through that specific offer.

We will only share your personal information with a partner where it is necessary to deliver the product or service you have purchased, or where you have given clear consent. We will always tell you, at the point of signup or purchase, when a third party is involved and what they will receive. We do not sell your personal information to affiliates or partners.

7. Cookies and Tracking Technologies

Our website uses cookies to:

Keep the site functioning properly.
Remember your preferences.
Analyse how visitors use the site so we can improve it.
Support marketing efforts (including retargeting).

You can control cookies through your browser settings. Disabling cookies may affect how the website functions for you.

8. International Data Transfers

We are based in Malaysia, and your personal information may be processed in Malaysia or in other countries where our service providers operate. Where required, we put appropriate safeguards in place to protect your data when it is transferred internationally.

9. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

10. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Request that we correct inaccurate or incomplete information.
Request that we delete your personal information.
Object to or restrict certain types of processing.
Withdraw consent at any time (where processing is based on consent).
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at claire@collieswithyen.com.

EEA/UK residents: You have the right to lodge a complaint with your local data protection authority.

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.

Other US state residents: If you live in a US state with its own consumer privacy law (such as Virginia, Colorado, Connecticut, Utah, or Texas), you may have similar rights to access, delete, correct, or opt out of certain processing of your personal information. To exercise any of these rights, contact us at claire@collieswithyen.com.

Canadian residents: Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw consent to its use. To exercise these rights, contact us at claire@collieswithyen.com.

Australian residents: Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access and correct the personal information we hold about you, and to make a complaint about how your information is handled. To exercise these rights, contact us at claire@collieswithyen.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Brazilian residents: Under the Lei Geral de Proteção de Dados Pessoais (LGPD), you have the right to confirm the existence of your data, access it, correct incomplete or inaccurate data, request anonymisation or deletion, request data portability, and withdraw consent at any time. To exercise these rights, contact us at claire@collieswithyen.com.

11. Account Credentials

If you create an account to access a course, program, or member area on our website, you are responsible for keeping your username and password confidential. You agree not to share your login details with anyone else, and you accept that any activity carried out under your account is your responsibility.

We are not liable for any loss, damage, or unauthorised access to your account that results from a shared, compromised, or insufficiently secure password. If you believe your account has been accessed without your permission, please contact us at claire@collieswithyen.com as soon as possible so we can help secure it.

12. Testimonials and Use of Customer Content

We sometimes feature customer experiences, comments, photos, and videos in our marketing, social media content, website, and course materials. How we use that content depends on where it came from:

Private communication (such as emails, direct messages, contact form submissions, or messages sent inside a course or program) will only be used publicly with your prior consent. We will ask before using anything shared privately, and you are free to say no.
Public communication (such as comments left on our public social media posts, public reviews, tagged posts, or other content you have voluntarily made publicly available) may be used in our marketing without separate consent, on the basis that you have already chosen to share it publicly. We will always credit you appropriately and will remove any such content on request.

If you would like a testimonial, comment, or piece of content removed from our marketing materials, contact us at claire@collieswithyen.com and we will do so promptly.

13. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

14. Children's Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

16. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal data, please contact us at:

Collies With Yen Sdn Bhd

Sunway Damansara

47810, Petaling Jaya

Selangor, Malaysia

claire@collieswithyen.com